Responsible Gaming —
Stay Aware, Stay Safe
Entertainment at vip means controlled and informed participation. Enjoying the games here goes hand in hand with understanding your own limits and fulfilling your responsibilities to your family.
ages 21 and above only
Our Commitment
vip believes that online betting and casino is enjoyable only when played within limits. Our goal is not just to provide a gaming experience — ensuring every user's safety and mental wellbeing is also part of our responsibility. On this page you will learn how to monitor your own gaming habits, which tools to use, and where to seek help when needed.
Reading more about vip will show you that we have put user safety first from the very beginning. Every account has built-in protection features that help you manage your spending and time.
Betting is an adult form of entertainment — the minimum age to participate is 21. If anyone feels that betting is having a negative effect on their daily life, relationships, or finances, they should read the relevant terms and conditions and take the opportunity to step away.
Tools to Control Your Gaming
The protection tools below can be used directly from your vip account. To activate or update any of them at any time, contact vip's 24/7 live chat support.
Deposit Limit
Set a cap on how much you can deposit on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be possible, automatically preventing overspending.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will alert you automatically, and you can temporarily close your account if needed.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once that limit is reached, placing further bets will not be possible.
Cool-Off Period
Activate a cool-off if you want a short break for a few days. During this time you will not be able to log in to your account, but the account will not be closed.
Self-Exclusion
Request self-exclusion to keep your account closed for an extended period or permanently. Once the request is made, the account cannot be reactivated before the set period ends.
Reality Check Reminder
View a summary of your total time and spending at regular intervals. This clear information helps you make informed decisions during every session.
Warning Signs
If any of the signs below apply to you, treat it as a signal to pay attention.
Ask Yourself
Answer these questions honestly. If most of your answers are "yes", consider seeking support.
vip's Responsible Gaming Pledge
We believe responsible gaming is a shared effort — from both vip and our users. The steps below are actively in place on our platform to keep users protected.
- Registration and access for those under 21 is strictly prohibited
- Identity is confirmed through account verification
- Self-exclusion requests are acted on without delay
- Users may be contacted if unusual betting patterns are detected
- Full betting history and spending details are visible from the account
- Our 24/7 support team is ready to help in Bengali
Where to Find Support
It is easier to act before a problem grows. Support is available through any of the options below — without judgement or shame.
vip Live Chat
Our support team is available in Bengali and English seven days a week, 24 hours a day. Chat directly for help with account limits, self-exclusion, or any concerns.
Email Support
Write to us in detail by email — our team will reply promptly. Email address: [email protected] — feel free to write about any issue.
Support from Family and Friends
Talking openly with someone close to you is often the most effective step. Let a family member or trusted friend know — having someone beside you makes change easier.
Professional Counselling
Seeking help from a mental health professional or addiction counsellor is not a sign of weakness — it takes courage. Various mental health organisations in Bangladesh provide support in this area.
Healthcare Facilities
Professional support is available at public and private mental health hospitals or clinics across the country. Seeking treatment early makes the problem much easier to manage.
The Right Understanding About Betting
Betting is a form of entertainment — it is not a source of income. Winning every time over the long run is not possible, and no "guaranteed winning strategy" works in practice. Keep this in mind before taking part in any game at vip.
Before starting each session, ask yourself: how much money and how much time am I willing to spend? Set those limits and stick to them. If you lose, treat that amount as the cost of entertainment. If you win, be pleased, but do not exceed your limits chasing a bigger win.
Avoid betting when you are drunk, emotionally distressed, or under financial pressure. In these situations your ability to make decisions is reduced and the risk of harm increases.
Under our privacy policy, your betting history and personal information are kept secure and never shared with third parties without your consent. For more information on responsible gaming, visit the FAQ section, where answers to common questions can be found.
Practical Tips for Healthy Betting Habits
- Set a separate budget for each session and stop when it is used up
- Do not make betting your only pastime — spend time on other hobbies and social activities
- Never bet with borrowed money or from emergency savings
- Keep track of your spending each week and add up your total betting expenditure
- Make sure no teenagers or minors you know have access to your account