vip bet's Privacy Policy

We collect certain information when you open an account on vip bet and at various stages of using the service. This information comes from two main sources — what you provide directly and what is generated automatically through your use of the platform.

Information You Provide Directly

• Full name and date of birth (for age verification — all services are for users aged 21 and above)
• Mobile number and email address
• Username and password provided at registration and login (stored in encrypted form)
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents required for identity verification (National ID card or other government-issued documents)
• Records of conversations with the support team via live chat or email

Automatically Collected Information

• IP address and device type
• Browser type, operating system, and language settings
• Site entry and exit times and navigation records
• Bet, game session, and transaction history
• Data collected through cookies and similar tracking technologies

Collected information is used only for specific and lawful purposes. vip bet will never use your information for any purpose that has not been disclosed to you in advance.

Main Uses

• To create and manage accounts and ensure secure login
• To process all financial transactions, including deposits and withdrawals
• To verify age and identity and prevent unauthorised use
• To operate 24/7 live chat and email support services
• To provide information about bonuses, promotions, and VIP rewards
• To detect and prevent fraud, money laundering, or any other illegal activity
• To improve platform performance and analyse user experience
• To comply with applicable laws and regulations

We may use your email or mobile number to send important account-related notifications. You may request to stop receiving promotional messages, but security and transaction-related messages will always be sent.

vip bet uses industry-standard technical measures to protect user data. Your sensitive information is stored in encrypted form and transmitted via SSL technology.

Technical Security Measures

• All data transfers are secured with 256-bit SSL encryption
• Passwords are stored using a one-way hashing algorithm — no staff member can view passwords
• Login and important changes are secured through OTP verification
• Only authorised staff can access user information, and every access is logged
• Firewalls and intrusion detection systems are active at the server level

Data Retention Period

Information is retained for the entire period an account is active and, after account closure, for as long as required to meet legal obligations. Once the specified period has passed, data is securely deleted or anonymised.

vip bet does not sell your personal information to any third party. However, limited information may be shared in specific circumstances.

Circumstances for Sharing Information

• Payment processing: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment provider.
• Identity verification services: As part of the KYC (Know Your Customer) process, required information may be shared with approved verification providers.
• Technology service providers: Hosting, cloud storage, or analytics providers used to operate the platform work under contractual confidentiality agreements.
• Legal obligations: Information may be disclosed when required by a court order, a lawful request from a government authority, or a fraud investigation.

Outside the cases listed above, no information is shared with third parties without your consent.

Cookies and similar technologies are used on the vip bet website and mobile platform. Cookies are small text files stored in your browser that help remember your information on subsequent visits.

Types of Cookies

• Essential cookies: These cookies are necessary to keep login sessions active and manage security tokens. Blocking them will prevent the platform from working properly.
• Functional cookies: Used to remember your preferred language, game settings, or display preferences.
• Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause problems with login and account-related functions.

vip bet believes every user should have meaningful control over their own information. You have the rights listed below.

Your Rights

• Right to access: If you want to know what information we hold about you, you can submit a request via live chat or email.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information must be retained for a set period due to legal obligations.
• Right to restrict processing: You can request that the processing of your information be restricted for specific reasons.
• Right to complain: If you feel vip is not handling your information properly, let our support team know directly.

To exercise any of these rights, contact us via our 24/7 live chat support or email. We provide assistance in both Bengali and English.

vip bet is operated entirely for persons over the age of 21. Our platform does not knowingly collect or store information from anyone under the age of 21.

Age verification is in place at registration. If it is confirmed at any point that a minor has opened an account, that account and all associated information will be closed and deleted immediately. To learn more about responsible gaming, please read our Responsible Gaming page.

vip bet primarily serves users in Bangladesh. Some data processing may take place on servers in other countries as required to operate the service. In such cases we ensure that data transfers are conducted in accordance with internationally recognised security standards and that third-party organisations operate under appropriate data protection agreements.

vip bet reserves the right to amend or update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or a notice on the platform.

Continuing to use the platform after a change has been made will be taken as acceptance of the new policy. We therefore encourage you to read this page regularly. You can also visit our About Us page to learn about the overall terms of our services.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English via 24/7 live chat and email.

You can contact us by email: [email protected]

All privacy-related requests will be handled as quickly as possible and within the legally required timeframe after receipt.